Anti-Fragile GTM

Writing

Parallel dialing is a data problem

The story of 100 dials becoming 1,500 without changing the dialer.

A Series B team asked us to help their reps dial more. The reps were stuck at 100 dials a day. The instinct was a better dialer or more SDRs.

The actual problem: reps spent mornings building lists because CRM data was untrusted. Half the numbers were dead. Account context was missing. By 11am they were finally ready to dial, and the afternoon was short.

We built a nightly queue: top-scored accounts, validated direct dials, signal context attached. Reps opened a ready list at 9am. Same dialer. 1,500+ dials per day. The lesson: execution tools amplify whatever data layer they sit on.