If your routing keys off email domain, you are failing on roughly 30% of inbound leads. VPs and founders sign up with Gmail. Agencies register on behalf of clients. Consultants use personal email.
These are often your highest-value inbound leads, and they are hitting round-robin because your routing logic cannot resolve them.
Freemail resolution is not hard: name + enrichment → employer → account match → route to owner. It is just not something CRM native routing supports. You need a webhook interceptor.