Steps
- Intercept webhook. Worker receives form submit before CRM.
- Resolve and score. Identity resolution + account score in under 10 seconds.
- Assign owner. Territory routing with conflict check.
- Dual alert. Slack DM + CRM task within 60 seconds of submit.
- Measure. Speed-to-lead dashboard: submit to first rep action.
Success criteria
Median speed-to-lead under 5 minutes. Routing accuracy above 95%.
